The National Heath Service is Britain's largest public service, and is experimenting with new structures for citizen participation in its decision-making. The NHS Citizen programme aims to create an open infrastructure for participation in England's National Health Service. The project covers 50 million potential participants, and decisions on how to spend more than €200 billion every year.
The system is being designed as we want it to work: in public, and using open tools. With the backing of the Board of NHS England, we are bringing citizens and the health service's most senior managers together to address issues that the public identify. We will provide tools
In this session, two of the design team will talk about our work so far, share our thinking on how technology can support democratic public services, and show how we have brought an open design approach into the heart of Britain's largest public service.